how to recall an email in outlook webmail 365

#How to recall an email in outlook webmail 365 windows 10

But this feature is also one factor that affects the email recall process. The Automatically process requests and responses to meeting requests and polls feature automatically accepts meetings and polls, preventing them from showing up in your inbox. The “Automatically process requests and responses to meeting requests and polls” Option is Disabled Why? Since more than one person can access a public folder, chances are someone who has access to the folder already marked the email as read. The recall fails even if the recipient marked the email back as unread.Īttempting to recall email in Outlook sent to a public folder would likely fail. If you attempt to recall email in Outlook sent to a mailbox and the email is already marked as read in the recipient’s mailbox, the recall will fail. Many factors are at play when you recall email in Outlook, such as the email’s read status, whether you sent the email to a private or public folder, and more. When an email recall fails, both the original and recall message remains in the recipient’s inbox. Why? The success or failure of the email recall depends on the recipient’s Outlook settings. From the image below, the top email is ideal for a recall as it was sent to a Microsoft Exchange account.Įmail Recall Results Factors Causing Email Recall FailureĪn email recall may not work 100% of the time. Navigate to your Sent Items folder, select an email you’d like to recall and open it. Imagine unintentionally sending a vulgar email to a public folder or mailbox-awkward, right? Well, you can still take it back with the Outlook email recall feature by following the steps below.Ģ. If you’re using Outlook with an IMAP or POP account such as, ,, or other web-based email services, you can’t recall email with Outlook. Both you and the recipients must be under an Office 365 or a Microsoft Exchange account in the same organization and the same Exchange Server.

#How to recall an email in outlook webmail 365 windows 10

A Windows PC – This tutorial uses Windows 10 but Windows 7+ should also work.

Make sure you have the requirements below to follow along: This tutorial comprises step-by-step instructions.

The Email is Protected with Azure Information Protection (AIP).

The Original Email Is Out of The Recipient’s Inbox.

The “Automatically process requests and responses to meeting requests and polls” Option is Disabled.

The Recipient has Already Read the Email.

Then, when you send a message, click Undo in the bottom-left.

This gives you a window in which to retract.

Use the dropdown to set a time interval (up to 30 seconds) of how long you want to delay email sending.

On the General tab, navigate to the Undo Send section.

Navigate to your inbox and click the cog icon in the upper right.

Click Next to follow the wizard through to set any exceptions and give your rule a name.ĭo you use Gmail and want a similar feature? You're in luck.

In the lower pane, click a number of to set how many minutes you wish to defer sending by, from 1 to 120.

You must check defer delivery by a number of minute s. For example, whether to ignore the rule if sending to a specific person.

In the Email Rules tab, click New Rule.

For the best chance of success, request the recall quickly, but the process isn't fool-proof.

The recipient must not have any rules that modify or move your original email.Īs you can see, there are a very specific set of requirements that must be met for your email recall to be successful.

The recipient must open the recall request through Outlook on desktop.

The recipient must open the recall request before they read the original email.

Both you and the recipient must be on the same Exchange server.To summarize, for a successful email recall, all of these conditions must be met: Outlook: Which Windows 10 Email App Is Right for You?įinally, recall requests can't be processed if the recipient is viewing their emails outside the Outlook desktop program, like through the Outlook web app or their mobile device. Furthermore, if the email is sent to a public inbox and the recall request is read by someone other than the intended individual recipient, the recall won't work. Also, if the recipient has a rule that moves your original email from the inbox to another folder, the recall request will fail.